Measuring your users’ satisfaction with your product is very important ― it guides your product decisions, impacts your new features and teaches you a lot. At Soluto we recently started working on a new platform ― connecting people who need on-demand tech support of any kind to a “supporting user” (we call them “experts”), who can help them resolve any tech issue ― think Uber for tech support. This platform fulfills two reciprocal user needs: one user uses our app to…
